StubHub Backtracks on Offering Refunds for Events Affected by Coronavirus

Fans can now only receive site credit worth 120 percent of the purchase price

Stubhub coronavirus
View of the company logo and office entrance for online ticket exchange company StubHub in Chicago. The company is owned by Ebay.
Interim Archives/Getty Images

The coronavirus pandemic has affected events across all spheres of culture, from concerts to conferences to matches. With most events either cancelled or rescheduled, fans holding tickets would rightfully expect some form of refund or repayment for events that will no longer be held as planned. According to StubHub’s new policy change, though, those fans will have a hard time getting their money back.

Despite initially offering either refunds or a coupon to use on the site worth 120 percent of the initial payment, the company, which is owned by Ebay, has quietly removed the refund option from its terms. According to Twitter user Don Shano, the company made the swap on Friday night:

As SB Nation reports, the initial policy went into effect three weeks ago, when events were beginning to be cancelled or rescheduled. The new policy, credited to StubHub president Sukhinder Singh Cassidy, continues verbiage that completely eliminates the option to get a full refund of the ticket price.

If you buy tickets on StubHub to an event that is canceled, you are covered by our FanProtect Guarantee. When an event is canceled, you will receive a StubHub coupon worth 120 percent of your original order. For your convenience, we will directly add it to your StubHub account once the event is canceled.

The new policy would make it so that customers only receive money they can spend on the actual website, whether they want to or not. While the 20 percent extra might seem appealing, for those who just went on StubHub to buy one specific ticket, it will likely come as a small consolation after the company backtracked on its initial policy.

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