The Literal Script for Getting What You Want When an Airline Bumps You

Courtesy one of the best negotiators in the business

By Diane Rommel

 
The Literal Script for Getting What You Want When an Airline Bumps You
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23 October 2017

Truth: I love getting bumped from a flight, because if you do it right — and the airline's desperate enough — you can clean up: There's nothing like going to an airport for a routine flight and walking out with, say, $600. And airlines are newly incentivized to up their offers to passengers who volunteer to open up a seat on a sold-out plane: Remember United's passenger dragging debacle? After that, the airline changed its policy to allow staff to offer up to $10,000 to passengers willing to stick around for a later flight. If you ask us, a few hours in an airline terminal — or even overnighting, at an airport hotel — is well worth the inconvenience, depending, of course, on what's waiting at home.

I, however, am nowhere near as good a negotiator as the best in the business — and among their ranks is Scott Keyes of Scott's Cheap Flights. You're going to want to take a look at the script he uses to get what he wants from the airlines in exchange for his seat: an upgrade, lounge access, and, of course, cash. Here's how it starts: "Okay. I'll do it. I want $1,000 travel credit. I also would like to be put on business class or first class on the next flight to Portland that [I can] actually get on, and how about some lounge passes in the meantime so I can hang out and eat and drink while I'm waiting for that flight." 

Really, though, this whole, short post is well worth reading — especially coming into the holiday season, with all those packed, packed planes. 

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